Privacy Policy - HK Live

1. Introduction

HK Live (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the HK Live mobile application, website, and related services (“Services”). By using HK Live, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We collect several types of information to provide a better service:

a. Personal Information You Provide

Full name, age, gender, and sexual preference
Profile photo(s), bio, and interests
Login credentials or social media login details (Apple, Google)
Phone number or email address
Payment or subscription data (processed via secure third parties)

b. Information Collected Automatically

Device type, model, and operating system
IP address and location data (when permitted)
App activity such as likes, matches, messages, and story views
Crash logs and usage analytics for performance improvement

c. Location Data

HK Live uses your location to show nearby users and improve match accuracy. You can disable location sharing in your device settings, but certain app features may be limited.

d. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze usage trends, and personalize user experience. You may control cookies through your browser or device settings.

3. How We Use Your Information

Your information helps us to:

Register and manage your user account
Match you with compatible profiles
Provide chat, story, and notification features
Process payments for premium subscriptions or in-app purchases
Enhance app performance and fix technical issues
Ensure user authenticity and prevent fraudulent activity
Communicate updates, offers, and service announcements

4. Legal Basis for Processing

Under applicable data protection laws (including the Nigeria Data Protection Regulation - NDPR), we process your information based on:

Your consent
Our legitimate interest in operating and improving the app
Contractual necessity for providing our services
Compliance with legal obligations

5. Sharing of Information

We may share your data in limited circumstances, such as:

Service Providers: Payment processors, hosting providers, analytics services, and customer support tools.
Other Users: Information you make public (e.g. profile, stories, location) will be visible to other users.
Legal Authorities: If required by law, regulation, or to prevent fraud, abuse, or harm.
Business Transfers: If HK Live is acquired or merges with another company, your data may be transferred as part of that transaction.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When you delete your account, we remove your personal data from our active systems within a reasonable time frame.

7. Data Security

We implement technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is completely secure, and you use the app at your own risk.

8. Your Rights

You have the following rights regarding your personal data:

Access and obtain a copy of your data
Request correction of inaccurate data
Request deletion of your account and personal information
Withdraw consent for specific processing
Restrict or object to certain data uses
Complain to a data protection authority if your rights are violated

9. International Data Transfers

HK Live operates primarily in Nigeria, but our servers or third-party providers may be located in other countries. By using our app, you consent to the transfer of your information outside your country where data protection laws may differ.

10. Third-Party Links and Services

Our app may contain links to third-party websites or ads. We are not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies before providing personal information.

11. Child Safety and CSAE Prohibition

At HK Live, operated by HK Live Technologies, we uphold the highest standards of child safety and protection. We strictly prohibit any form of Child Sexual Abuse and Exploitation (CSAE), including but not limited to the creation, distribution, or promotion of content that depicts, encourages, or facilitates the abuse or exploitation of children.

We actively monitor and remove any content or behavior that violates this policy and cooperate with relevant authorities where required by law. Any user found to be involved in or promoting CSAE-related activities will be immediately banned and reported to law enforcement.

If you encounter any content or user behavior that may violate these standards, please report it immediately at support@hkliveapp.com.

12. Children’s Privacy

HK Live is strictly for users aged 18 years and above. We do not knowingly collect data from minors. If we discover that we have received information from a person under 18, we will delete it immediately.

13. Updates and Notifications

We may update this Privacy Policy periodically to reflect new practices, technologies, or legal requirements. Updates will be published on this page, and we may notify you via email or in-app alert. Continued use of HK Live after changes means you accept the updated policy.

14. Contact Us

If you have questions, feedback, or complaints about this Privacy Policy, contact us at:

Email: support@hkliveapp.com
Address: Lagos, Nigeria
Phone: +234 800 000 0000

15. Consent

By using the HK Live app, you consent to our collection and use of your information as described in this Privacy Policy.